Provide technical support for systems, including the following Operate proprietary Intralot, Inc. software applications. Monitor system processes and escalate accordingly Monitor communications devices. Cluster of IBM AIX servers for processing transactions Windows servers hosting web applications Linux servers hosting Intralot, Inc. software applications Other miscellane

Ensuring goals are met in areas including customer satisfaction, safety, quality, and team member performance Implementing and managing changes and interventions to ensure project goals are achieved Analyzing program risks An Aptitude for Workflow and Process Analysis and Reengineering, Financial Analysis Skills, Strategic/Business Planning, Tactical Implementation Planni

Collaborate with developers, business analysts, and other stakeholders on software projects Execute in depth software testing, tracks issues and determine if system requirements have been met Document test cases, test results, and release notes Support User Acceptance Testing and provide assistance as needed Provide on call production support for software releases and hot

Under the direct supervision of the Call Center Manager, performs the following duties and responsibilities. Other miscellaneous duties may be assigned. Manages ( inbound/outbound ) phone calls from Lottery retailers Effectively troubleshoot equipment and related issues or problems in response to inbound retailer calls, inquiries, or questions Dispatch technicians as appr

Repairs electronic parts and wiring in point of sale lottery equipment. Repairs, disassembles and reassembles hardware equipment returns from the field as faulty. Conducts assembly requirements for inbound equipment from our suppliers before it is dispatched in the field. Performs failure analysis of all equipment including electrical systems, hydraulics, and electronic a

This person will be responsible for interfacing with our new and existing VLT operators and lottery customers, to understand and capture application requirements in the form of technical specifications that can then be implemented by our development staff, and who will lead the testing process of these applications. The individual must develop a sound knowledge of the US

Under the direct supervision of the Deputy General Manager, perform the following duties and responsibilities. Other miscellaneous duties may be assigned. Perform administrative support duties as necessary to support staff. Responsibilities will include, but not be limited to T yping correspondence, reports, memos, and other routine office materials Shipping and receiving