POSITION OBJECTIVE
Under moderate supervision, maintain hardware and software solutions for all server needs with a focus on the School of Medicine according to detailed procedures. Design, implement, maintain and troubleshoot enterprise storage system, VMware vCenter, Microsoft Windows Server, Red Hat Enterprise Linux solutions, and enterprise MS SQL and MySQL database systems. This position requires a strong commitment and hands-on experience in Windows server operating systems, server-based applications, SQL server administration, multimedia and web programming techniques. This is a service-oriented position and requires communication skills to work closely with other members of [U]Tech and others within the schools in the resolution of end-user problems and to provide general support for faculty and staff. This position also requires responsibility for sensitive and confidential materials.
ESSENTIAL FUNCTIONS
NONESSENTIAL FUNCTIONS
CONTACTS
Department: Frequent contact with direct supervisor, Director of School of Medicine IT Support and Manager of Application Development; working as a team to develop and implement solutions as well as resolve issues as they arise. Moderate contact with various faculty, staff and students in administrative offices and research departments of the School of Medicine to ensure that deployed technology is effectively supporting the faculty, staff and students. Moderate contact with other Cloud Services engineers, moderate contact with staff within IT in order to provide guidance for projects, assistance during implementation, or help during on-going operations. Moderate contact with the Information Security team to resolve possible security threats and be proactive about preventing intrusion and data loss.
University: Occasional contact with faculty and staff in the schools to assess server, storage and security issues. This position may sit on various main campus sponsored committees to evaluate a variety of technology resources.
External: Occasional contact with a variety of vendors in order to evaluate, acquire and maintain products and services.
Students: Occasional contact with student employees. Help Desk tickets may be escalated to this position for resolution.
SUPERVISORY RESPONSIBILITY
May supervise the training and performance of lower level technicians and student technicians.
QUALIFICATIONS
Education and Experience: Associate's degree or relevant certification and 1 year of experience - OR - high school and 5 years of experience in server configuration and various network administration tasks. Prefer Bachelor's degree in Computer Engineering or Computer Science.
REQUIRED SKILLS
WORKING CONDITIONS
The working conditions are typical of an office environment and computer rooms. Some heavy lifting of about 45 pounds may be required and there is bending and kneeling involved to work under a computer room floor. The position will not need access to residence hall facilities but the position will have frequent access to the computer rooms. The employee may be required to carry a cell phone, during and after their normal work hours, including weekends to attend to after-hours emergencies. Travel between various locations on campus may be required. Employee will perform repetitive motion using a computer mouse and keyboard to type. This position may be eligible for the staff hybrid work program with approval.
This position is eligible for hybrid work arrangement up to two remote days per week at the discretion of the department. New employees may begin a hybrid schedule upon approval from the supervisor, successful completion of an orientation period and signing the remote work checklist certification form.
In employment, as in education, Case Western Reserve University is committed to Equal Opportunity and Diversity. Women, veterans, members of underrepresented minority groups, and individuals with disabilities are encouraged to apply.
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Case Western Reserve University provides reasonable accommodations to applicants with disabilities. Applicants requiring a reasonable accommodation for any part of the application and hiring process should contact the Office of Equity at 216-368-3066 to request a reasonable accommodation. Determinations as to granting reasonable accommodations for any applicant will be made on a case-by-case basis.
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