POSITION OBJECTIVE

Under moderate supervision, maintain hardware and software solutions for all server needs with a focus on the School of Medicine according to detailed procedures. Design, implement, maintain and troubleshoot enterprise storage system, VMware vCenter, Microsoft Windows Server, Red Hat Enterprise Linux solutions, and enterprise MS SQL and MySQL database systems. This position requires a strong commitment and hands-on experience in Windows server operating systems, server-based applications, SQL server administration, multimedia and web programming techniques. This is a service-oriented position and requires communication skills to work closely with other members of [U]Tech and others within the schools in the resolution of end-user problems and to provide general support for faculty and staff. This position also requires responsibility for sensitive and confidential materials.

ESSENTIAL FUNCTIONS

1. Maintain and support all commercial and in-house server-based applications hosted, both on premise and in the cloud. (20%)
2. Maintain the database backup schedule and availability for data recovery. (20%)
3. Develop, update, and maintain appropriate security measures, backup, and disaster recovery strategies to ensure data confidentiality and integrity. Utilize existing tools for patch management and intrusion detection as well as research new ways to mitigate vulnerabilities and exposure. (20%)
4. Maintain the active directory structure for the School of Medicine. (10%)
5. Maintain, support and repair all servers under the responsibility of the department. (10%)

NONESSENTIAL FUNCTIONS

1. Maintain and monitor high performance and uptime standards of the servers and application services, both on premise and in the cloud. (5%)
2. Ensure that services in the school are provided in the most efficient and cost-effective manner. (5%)
3. Maintain up-to-date knowledge of the latest trends in the server and cloud industry in order to advise on direction as well as improve and upgrade the information technology services in the school. (5%)
4. Participate in training seminars or classes as assigned, such as Amazon Web Services, VMware, Redhat Linux and Microsoft certification coursework. (<5%)
5. Provide client training and support. (<2%)
6. Perform other duties as assigned. (<2%)

CONTACTS

Department: Frequent contact with direct supervisor, Director of School of Medicine IT Support and Manager of Application Development; working as a team to develop and implement solutions as well as resolve issues as they arise. Moderate contact with various faculty, staff and students in administrative offices and research departments of the School of Medicine to ensure that deployed technology is effectively supporting the faculty, staff and students. Moderate contact with other Cloud Services engineers, moderate contact with staff within IT in order to provide guidance for projects, assistance during implementation, or help during on-going operations. Moderate contact with the Information Security team to resolve possible security threats and be proactive about preventing intrusion and data loss.

University: Occasional contact with faculty and staff in the schools to assess server, storage and security issues. This position may sit on various main campus sponsored committees to evaluate a variety of technology resources.

External: Occasional contact with a variety of vendors in order to evaluate, acquire and maintain products and services.

Students: Occasional contact with student employees. Help Desk tickets may be escalated to this position for resolution.

SUPERVISORY RESPONSIBILITY

May supervise the training and performance of lower level technicians and student technicians.

QUALIFICATIONS

Education and Experience: Associate's degree or relevant certification and 1 year of experience - OR - high school and 5 years of experience in server configuration and various network administration tasks. Prefer Bachelor's degree in Computer Engineering or Computer Science.

REQUIRED SKILLS

1. Demonstrated ability to perform server configuration and network administration tasks. Working knowledge of all Windows server and Red Hat Linux OS builds, and administration including creating and deploying virtual machine images using bare metal or virtual templates.
2. Ability to maintain Microsoft Active Directory and LDAP administration policies, including but not limited to Group Policies Objects, login scripts, user account maintenance.
3. Experience with SAN and NAS storage devices.
4. Experience with Windows management instrumentation and Windows PowerShell scripting.
5. Basic proficiency with word processor, spreadsheet, presentation, and diagramming tools such as Word, Excel, PowerPoint, Visio and Google Apps for Education.
6. Excellent English oral and written communication skills, with the ability to communicate effectively and engage with a diverse user base having varied levels of technical proficiencies.
7. Ability to actively listen; responsive to verbal and nonverbal clues.
8. Ability to look at situations from multiple perspectives, break problems into component parts, and look for underlying causes and think through the consequences of different courses of action. Ability to identify various types of problems along with the creation of workable solutions. Requires the identification and analysis of problems, evaluation of alternatives, and provision of solutions.
9. Ability to develop networks and use them to strengthen internal and external support. Ability to identify opportunities and act to build strategic relationships between UTech and other University areas, teams, departments, etc., to help achieve business goals. Ability to work effectively at all levels within an organization.
10. Ability to respond to difficult, stressful, or sensitive interpersonal situations in ways that reduce or minimize potential conflict and maintain good working relationships among internal and external customers. The ability to recognize awkward or potentially embarrassing situations that sometimes arise. Always aware of tone and careful choice of words, while at the same time ensuring that the intended message is clear, polite and readily understood. Ability to interact with colleagues, supervisors and customers face to face.
11. Ability to develop in-depth understanding of client needs in order to be more helpful. The ability to consider how different audiences are likely to respond and choose the best method of communicating the message to each audience.
12. Consistently models high standards of honesty, integrity, trust, openness and respect for the individual. Must have the ability to use discretion and good judgment on sensitive and important matters. Embrace diversity.
13. Experience working with diverse populations and willingness to support a community commitment to diversity, equity and inclusion.
14. Ability to properly handle sensitive, confidential or proprietary information, data, documents, etc.
15. Ability to recognize the importance of certain tasks and responsibilities and the ability to prioritize to ensure that deadlines are met.
16. Ability to be flexible in order to meet the constant changing scope and needs of the department, division and customers being served. Ability to work in a face-paced environment while managing multiple projects. Ability to optimize the use of time and resources to achieve the desired results; effectively plans and organizes work to minimize crises; prioritized appropriately.
17. Ability to understand organizational change in light of internal and external trends, influences, and future technology.
18. Ability to meet consistent attendance.

WORKING CONDITIONS

The working conditions are typical of an office environment and computer rooms. Some heavy lifting of about 45 pounds may be required and there is bending and kneeling involved to work under a computer room floor. The position will not need access to residence hall facilities but the position will have frequent access to the computer rooms. The employee may be required to carry a cell phone, during and after their normal work hours, including weekends to attend to after-hours emergencies. Travel between various locations on campus may be required. Employee will perform repetitive motion using a computer mouse and keyboard to type. This position may be eligible for the staff hybrid work program with approval.

This position is eligible for hybrid work arrangement up to two remote days per week at the discretion of the department. New employees may begin a hybrid schedule upon approval from the supervisor, successful completion of an orientation period and signing the remote work checklist certification form.

In employment, as in education, Case Western Reserve University is committed to Equal Opportunity and Diversity. Women, veterans, members of underrepresented minority groups, and individuals with disabilities are encouraged to apply.

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Case Western Reserve University provides reasonable accommodations to applicants with disabilities. Applicants requiring a reasonable accommodation for any part of the application and hiring process should contact the Office of Equity at 216-368-3066 to request a reasonable accommodation. Determinations as to granting reasonable accommodations for any applicant will be made on a case-by-case basis.

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