Key responsibilities
Perform standard daily duties of regional desk ownership including reporting, proactive notification of issues to customers, timely communication of support needed from other internal parties, and consistent stakeholder management when deemed needed.
Attend/facilitate stakeholder meetings (internal/external) on behalf of Landside Execution.
Develop and regularly maintain SOPs - customer specific, terminal/rail specific, internal process specific as examples. SOPs should be shared with relevant parties and housed in an accessible platform such as MS Teams or Share point.
Provide regular contingency reporting and information for relevant stakeholders (internal/external) on a regular and consistent cadence during times of exceptional volumes, congestion, or other influencing factors within regional desk scope.
Support in onboarding of new customers/new customer lanes within desk scope
Provide vendor support via emails, IM's, calls and relaying information relevant to the inland store door movement.
Use critical thinking to solve complex exceptions and find opportunities to prevent or improve processes for the future.
Maintain collaborative relationship with other internal teams to better support the customer experience.
Learn and maintain proficiency in the following systems: Excel
Salesforce Case Management - dashboards and reporting
CODs
Landside Power BI Dashboards
Required experience & skills
+1 year experience in Landside logistics (inland transportation) in North America
Customer service experience considered a plus
Good written and verbal communication skills in English, other languages a plus
Professional career degree
Outstanding organizational and customer focus skills
Teamwork and interpersonal savvy
Critical thinking and problem solving skills
Process improvement skills
Solid computer skills (including but not limited to Microsoft Office suite)
Education
Bachelor's degree in related field such as: logistics, business, supply chain management, customer service
Salary Information: $50,000-$55, 000 US Pay Range.
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Landside Execution Specialist