Location:

Performs various functions related to loan documentation management, including sorting, filing and quality control. The person filling this position will adhere to service levels, quality goals and department procedures. The position will provide quality customer service while continually practicing the essentials of the Key Values.

• Review, analyze and process Consumer & Commercial documents, making determinations for proper handling.
• Ability to stand for elongated periods of time.
• Ability to lift 30 pounds.
• Ability to accurately file with no errors
• Ability to lift and file loan documentation.
• Diminishes risk to corporation by ensuring regulatory and policy compliant documentation.
• Supports sales team efforts by providing world class service in the consumer loan process.
• Establishes a good working relationship with internal customers, LOBs and the Consumer loan departments
• Answers various documentation and file questions.
• Effective utilization of dual monitor environment. (possible)
• Effective use of on-line queues to ensure timely processing of tasks.
• Support of virtual team environment.
• Cross-site partnering.
• Best practice sharing.
• Keen eye for detail while filing loan documentation and files.

• Develop self to better support team and future advancement.
• Participate in team meetings.

• Intermediate PC skills and ability to use MS Office (Word, Excel, PowerPoint).
• Regulatory compliance knowledge with respect to Consumer and Commercial documents and files
• Able to read and interpret legal documents.
• Demonstrated commitment to excellent customer service.
• Good problem solving and decision-making ability.
• Good oral and written communication skills.
• Strong interpersonal skills, with a demonstrated ability to work within a team structure.
• Ability to multi-task and meet deadlines while working under pressure.
• Open minded and adaptable to new ideas in a changing environment.
• Maintain a constructive, positive outlook.
• Commitment to continuous improvement.

• Comprehensive knowledge of Consumer loan documentation.
• Proven success in providing consistent high-quality service through efficient, effective and consistent delivery.
• Working understanding of systems including ALS, ACAPS, CLS, LIQ, OBS, MSP, KeyView Deluxe(KVD), FileNet, Mainframe, and Microsoft Teams.

Standard office equipment (PC, fax, copier), MS Office products, various systems used by Loan Services for processing.

.

On the job and other as needed. Loan Services technical training. Corporate directed compliance training.

COMPENSATION AND BENEFITS

This position is eligible to earn a base hourly rate in the range of $18 to $22 per hour depending on location and job-related factors such as level of experience.

Please click for a list of benefits for which this position is eligible.

KeyCorp is an Equal Opportunity and Affirmative Action Employer committed to building a diverse, equitable and inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other protected category.

Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing .