As the Area Customer Experience Supervisor of the Great Plains Super District, you will drive the standardization and optimization of processes that drive the Customer Experience with the Inside Sales team and will adhere to the metrics that have been developed to measure these outcomes in relation to our organizational goals. In this role, you will oversee three critical workstreams: customer value & optimization, customer experience representatives development, training & optimization, and CX operations improvement.
As the leader, you will remove barriers, escalate issues, and provide the resources needed to build and empower an effective team. You will also ensure the team meets critical milestones, divisional commitments, and financial goals and timelines.
This is a hybrid position supporting the following branches in Missouri: Kansas City & Lees Summit
PRIMARY DUTIES:
Execute Crescent Electric's strategy to optimizing the Customer Experience and Service framework in accordance with customer expectations and ensuring the realization of profitability
Lead the optimal team support structure and talent to support the design, changes and deployment
Lead, and manage Inside Sales team across multiple geographical locations
Collect and provide analysis to ensure service optimization
Drive the business forward through continued leadership and insights while developing and strengthening the service workforce
Drive the performance, development and growth of the Customer Experience Team
Directly supervise a team of approximately 10 Customer Experience Representatives.
Responsible for employee development and training in collaboration with Area Customer Experience Manager and corporate Training department
Drive field level profitability through various methods in conjunction with the corporate Pricing Team and field level analysts
Be the point of contact for communicating any field feedback to the corporate Supply Chain and Pricing teams
SKILLS:
Strong team player who operates with high levels of integrity, trust and respect for the individual. Must take an authentic approach to collaboration leading to a collective success across the broader end-to-end organization
In-depth knowledge of all facets of a distributorship.
Experience in training and developing employees.
Strong analytical and problem solving skills.
Excellent interpersonal skills. Responsive to customer and business requests.
Outstanding listening and process diagnosing skillsets and an ability to create ethical and effective solutions in a team environment.
Strong written and verbal communication skills.
High energy & enthusiasm to establish new approaches to enhance customer experience.
QUALIFICATIONS:
Bachelor's degree from four-year college or university; and minimum of five years of experience and/or training; or equivalent combination of education and experience.
Valid driver's license.
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Total Rewards and Benefits
Crescent Electric's compensation package includes an array of top-tier benefit options, including:
Family Owned. Culture of Quality. Opportunities to Advance.
Crescent is transforming and we are on a missionto power the communities we serve through teamwork and relentless customer focus. We have a visionof uncompromising teamwork committed to becoming the industry leader for our employees, suppliers, and shareholders. At Crescent, you will have the opportunity to develop professionally, grow personally and have the flexibility to balance your life's priorities. Let's serve together. Let's power our communities together. Let's become THE industry leaders...together.
Crescent Electric Supply is proudly an Equal Opportunity Employer. Crescent Electric Supply does not discriminate on the basis of age, color, race, national origin, gender, religion, marital status, disability, veteran, military status, sexual identity or expression, sexual orientation, or any other basis prohibited by local, state, or federal law. Veterans and military spouses are highly encouraged to apply. We recognize and value the unique strengths of the military community in supporting our mission to serve those who have served. Candidates are subject to pre-employment assessments, Motor Vehicle Record review, criminal background checks, references check, and a post-offer drug screen.