At Concordance Healthcare Solutions, we believe that each team member makes a difference in driving our purpose of positively impacting lives forward. Concordance is committed to our guiding principles of financial stewardship, accountability, forward thinking, aligned relationships and an inclusive culture. This is done through maintaining an unwavering amount of respect and commitment with our employees and customers, being authentic to who we are and operating with the highest levels of integrity. Through our dedicated staff of over 1,200 employees, working in strategically-located distribution centers across the country, we offer dynamic supply chain solutions to the entire healthcare continuum.

We have a job opening and exciting career opportunity for a full-time Director of Operations to oversee multiple locations within the Midwest Region. The primary role of the Director of Operations is to provide leadership, drive performance and have responsibility for oversight of personnel, receiving, inventory, shipping, logistics, fiscal and facilities activities at the regional level, overseeing multiple Distribution Centers. The Director of Operations will drive consistency and cost reduction through the creation and implementation of standardized work processes; and will closely monitor distribution results and execution against company standards across the region.

Essential Functions:

• Reviews, recommends, and develops changes in operations, processes, and systems. Ensures the proper implementation and maintenance of approved changes.
• Ensure the highest standards are achieved in the areas of safety, personnel, efficiency and product quality, while complying with all company policies and legal regulations.
• Oversee the company fleet to ensure safe operation and management, following all company policies and legal requirements.
• Develop relationships and excellent lines of communication with all internal and external key members; develop a clear understanding of the needs and expectations of the account.
• Lead warehouse personnel and supervisors; including the hiring, training, development, supervision, and performance management of team members.
• Provide clear understanding and constant feedback to team members and leadership on progress against agreed upon goals and objectives.
• Proactively work with cross functional teams, both internal and external, to ensure that the company meets or exceeds the expectations of our customers. Investigate service failures, and develop, implement and monitor appropriate corrective and preventative action.
• Assist in developing warehouse design by planning layout, product flow, and product handling systems; evaluating and recommending new equipment.
• Collaborate and communicate with external suppliers to develop strong and effective relationships that support the company's growth and profitability plans.
• Provide leadership to team members by exhibiting a positive attitude while navigating through industry and company changes.
• Participate in company meetings and initiatives as appropriate. Be an active participant in sharing best practices, solution-based selling techniques and industry knowledge with team members.
• Represent the company to the community in a positive manner, consistent with its marketing and customer goals.
• 25-75% travel required, depending upon region.
• Other duties as assigned.

What You will Need to be Successful:

• Bachelor's degree and minimum of 8-10 years of progressively responsible related experience or
  equivalent combination of education and experience.
• Minimum of 3 years of management experience preferred.
• Previous experience supervising, training, developing and providing direction to staff.
• Ideal candidate will have demonstrated leadership, decision making, and problem solving skills.
• Broad working knowledge of Distribution Center processes and operations.
• Basic knowledge of OSHA, FMCSA and State Laws.
• Understanding of DOT regulations is preferred.
• Thorough knowledge of Voice Pick and VAI systems (or similar warehouse management or operating system).
• Strong customer service, time management, and organizational skills.
• Excellent communication skills, both written and verbal, and the ability to effectively build relationships are essential.
• Understanding of performance management and its principles.
• Strong computer skills, including Microsoft Office applications, and ability to learn new systems quickly and efficiently.
• Solid analytical abilities and effective oral and written communication skills.
• Self-starter with a positive attitude and able to successfully execute initiatives with some guidance and accomplish stated goals.
• Must be able to work effectively as part of a leadership team.
• Ability to build relationships at various levels and influence decisions.
• Ability to work independently and as a member of a team.
• Successfully pass a pre-employment (post offer) background check and drug screening.

Work Location:

• This role is located in the Midwest Region of the country.