UH Office of Strategy & Innovation (iStrategy)-home of UH Ventures (UHV) and programs such as the Veale Initiative for Healthcare Innovation and Feuer Innovation Accelerator-is the strategy and innovation arm of University Hospitals (UHHS). iStrategy develops sets the enterprise strategy and builds innovative new business models, products, solutions, and companies that leverage existing UH capabilities to benefit patients/consumers and caregivers. iStrategy leverages the combination of UH Ventures' design and process discipline with the planning platform to amplify and accelerate University Hospitals' position as the leading provider of health care in Northeast Ohio. The Human Centered Designer, plays a pivotal role in developing and implementing innovative healthcare solutions that prioritize the needs and experiences of patients and healthcare professionals. Expertise in human-centered design and research methodologies will be crucial in shaping the future of healthcare delivery.

Essential Functions

• User Research:

  * Plan , conduct, and synthesize comprehensive user research to understand the needs, behaviors, and pain points of patients, healthcare professionals, and other stakeholders.

  * Employ a variety of research methods, such as interviews, surveys, and ethnographic studies to gather insights and inform the design process.

• Design Strategy:

  * Identify frameworks best suited to healthcare delivery needs for patient facing and healthcare processes (e.g., customer journeys, service blueprints, ecosystem maps).

  * Work in collaboration with the Director of Design Operations and other stakeholders to develop design strategies that align with the hospital system's innovation goals.

• Human-Centered Design:

  * Apply human-centered design principles to create innovative and intuitive healthcare solutions.

  * Collaborate closely with cross-functional teams, including designers, engineers, and clinicians, to translate user insights into actionable design recommendations and strategies.

• Prototyping and Iteration:

  * Leverage visualization tools, rapidly create prototypes and orchestrate test session to validate ideas and gather user feedback.

  * Iterate and refine design concepts to design improved and new services.

• Collaboration and Communication:

  * Collaborate closely with multidisciplinary teams of designers, engineers, clinicians, and stakeholders, to ensure seamless integration of user-centered design principles.

  * Clearly communicate research findings, design recommendations, and design rationale to team members and stakeholders.

  * Advocate for user-centered design practices and ensure the voice of the end-users is integrated throughout the design process.

• Design Evaluation:

  * Orchestrate usability testing and user evaluations to assess the effectiveness and impact of design solutions.

  * Use qualitative and quantitative methods to measure user satisfaction, task success rates, and other relevant metrics.

  * Leverage findings to refine designs and improve user experiences.

• Industry Research and Trends:

  * Stay updated on the latest trends, best practices, and emerging technologies in human-centered design and healthcare.

  * Share knowledge and insights with the team, contributing to the continuous improvement of design processes and methodologies.