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Customer Service Intern
Customer Service Intern
Columbus
,
OH
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Posted 19 days ago
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Job/Internship Description
Retailer Portal Optimization
Identify the components of each Retailer Portal utilized by the team
Develop How-to guides for primary customer service tasks within portals
Fine Management:
Identify root causes of preventable fines
Develop automated reporting through collaboration with analytics/collections team
Identify opportunities to move from reactive to proactive fine management processes
Create Customer Service Training "Manual" that can be utilized in employee onboarding
Review existing SOP's to validate if they are current.
Develop new SOP's/How-to Guides as needed
Evaluate the most effective sequence of training topics when onboarding employees
Design new file sharing system for the CSR team to drive better communication, collaboration and training.
Re-organizing existing information currently saved in multiple backup folders into new system
Assist with other special projects to drive efficiency across the customer service team
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Position Summary
Company
Worthington Enterprises, Inc
Start Date
As soon as possible
Employment Type
Full Time
Period of Employment
Open
Type of Compensation
Paid
College Credits Earned
No
Tuition Assistance
No
Required Student Status
Open
Preferred Majors
Other
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