The Key Account Manager, (KAM) is responsible for a Key Account Territory. This role's primary objectives are, but not limited to: cultivate therapy advocates and a pipeline of believers at designated Key Account CEC's, develop account plans and coordinate with Key Account team (MSL and CE) to advance the standard of DRE care and the value of VNS Therapy, clearly define account objectives and opportunities, collaborate with Territory Managers to support referral patterns and patient flow of care, ensure strong, coordinated execution of fundamentals (e.g., calls, reach, dialogues) at accounts, secure orders and oversee account management and coordinate LivaNova resources to meet account priorities. The Key Account Manager reports to the Regional Manager.

PRIMARY ACTIVITIES

• Achieve or exceed sales objectives and be accountable for daily management of Key Account territory.

• Engage onsite with epileptologists, neurologists, and neuroscientists with latest therapy information, clinical studies, etc. leading to patient identifications.

• Uncover barriers to VNS Therapy adoption and develop actions and plans to address and overcome the barriers, as appropriate.

• Build and maintain productive professional relationships with customers.

• Build value proposition with surgeons to create surgical capacity appropriate for patient demand.

• Create, maintain, and execute cross-functional physician targeting plans to achieve quarterly goals and long-term strategy.

• Educate referring physicians in Key Account CEC's about current DRE treatment gaps, quality measures, and available LIVN resources

• Educate and train fellows / residents on DRE treatments and VNS therapy

• Secondary resource to provide onsite post-implant education of VNS Therapy and product support and education to staff, patients, and families unless otherwise determined by account strategy.

• Regularly educate and update physicians/clinicians and clinic follow-up staff on new product releases of device systems and features, including both hardware and software modifications.

• Demonstrate in-depth product and therapy knowledge.

• Demonstrate a clinical aptitude to appropriately challenge providers and change prescriber treatment selection.

• Receive technical inquiries and provide solutions to questions or problems

• Provide surgical case coverage, follow-up support and troubleshooting of VNS Therapy in Key Account CEC's.

• Secondary resource to provide on-site technical support, as requested by physicians, during dosing appointments unless otherwise determined by account strategy. .

• Obtain PIQ and/or PAF from patients, caregivers and physicians.

• Work with buying managers to negotiate pricing and deals, manage inventory and secure orders.

• Work with buying managers to manage inventory and secure orders

• Regularly monitor account performance, identify issues, and mitigate risks proactively.

• Participate in professional outreach programs (e.g., neurology conferences), as directed.

• Support DRE education programs.

• Lead weekly territory team meetings to review progress towards quarterly goals and long-term strategy.

• Coordinate with case management for patient education and account interactions needed to support patients as they navigate their path to VNS Therapy.

• Collaborate with MSL and CE to establish and execute physician and account strategies.

• Maintain physician and account information within LivaNova CRM tool.

• Complete administrative requirements on time and accurately.

• Maintain company standards involving ethical and moral character while professionally representing the company.

• Perform other duties as may be required by management.

LOCATION & TRAVEL REQUIREMENTS

• Key Account Manager must live within 90-minute radius of the Key Account Territory geographic area.

• This position may require extensive business travel of 40% or more of the time.

MINIMUM REQUIREMENTS AND QUALIFICATIONS

• BS/BA Degree preferably in life sciences, nursing, allied health, or business.

• Minimum of four (4) years successful medical device or pharmaceutical selling experience.

• Self-starter and independent thinker, with the aptitude to work autonomously

• Exceptional written and verbal communication skills, with customers and patients at all levels

• Intellectual capacity to interpret trends and data, translating the information into actions and improvements

• Strong work ethic, with a resilient results orientation

• Training experience in related field

• Demonstrated aptitude and success in fostering solid, value-based physician relationships, and a capacity for interacting with patients in a clinical environment

• Solid process orientation, demonstrated resource management / allocation experience, and the ability to perform multiple tasks simultaneously

• Robust interpersonal skills, with evidence of teamwork and collaboration

• Strategic thinking and appropriate risk allocation

• Leadership skills

CAPABILITIES/EXPERIENCE

• 5-10+ years' experience managing relationships with large hospitals

• Comfort and presence with non-clinical administrators and executives

• Ability to engage in clinical conversations with physicians and surgeons

• Familiarity with epilepsy (including DRE patients) and latest research

• Ability to prioritize and coordinate stakeholder engagement across team capabilities (MSLs, TMs (if appropriate), CE , LIVN HQ)

Employee benefits include:

• Health benefits - Medical, Dental, Vision

• Personal and Vacation Time

• Retirement & Savings Plan (401K)

• Employee Stock Purchase Plan

• Training & Education Assistance

• Bonus Referral Program

• Service Awards

• Employee Recognition Program

• Flexible Work Schedules

Compensation: The target salary for this position ranges from $115K-$120K base + commission. In specific locations, the pay range may vary from the range posted.