POSITION TITLE:
Solutions Lead
Position Description:
The Solutions Lead will be responsible for designing the CX solutions and transforming the customer experience. The role is hands-on and requires a personal contribution to the detailed design of the proposed solutions. He/she will facilitate the development and closure of sales negotiation, be assigned responsibility to specific domain areas and, shall be responsible for designing the solution of the assigned component, estimation (cost & benefits), ensure alignment with customers ask and evaluate alternatives. The Solutions lead will be responsible for the creation of collateral for the opportunity, work with Finance team on deal commercials and customer business case. He/she shall lead Due Diligence, Client stakeholder meetings and calls.
Primary Roles and Responsibilities:
Knowledge, Skills, and Attributes:
Required qualifications:
Minimum of 5 years experience in supporting sales, selling and closing of BPO and/or professional services in roles such as sales, account lead and solution architect
Minimum of 5 years client relationship and/or delivery experience
Experience solutioning and closing million dollar deals in BPO such as: software & platform industry solutions, contact center, customer experience consulting.
Desired Qualifications:
Why Firstsource
Firstsource Solutions Limited, an RP-Sanjiv Goenka Group company, is a leading provider of transformational solutions and services spanning the customer lifecycle across Healthcare, Banking and Financial Services, Communications, Media and Technology and other industries. Our 'Digital First, Digital Now' approach helps organisations reinvent operations and reimagine business models, enabling them to deliver moments that matter and build competitive advantage.With an established presence in the US, the UK, India and the Philippines, we act as a trusted growth partner for over 100 leading global brands, including several Fortune 500 and FTSE 100 companies.
Our 'Digital First, Digital Now' approach capitalises on rapid advancements in Cloud, Software as a Service (SaaS) and automation technologies to build powerful digital ecosystems that supplement human expertise and redene performance. We are strengthening our Digital Services Practice to meet the automation, process design and analytics needs of our clients across Healthcare, BFSI and CMT industries. The second pillar of our Digital strategy is platform-based services (e.g. Digital Collections), targeting discrete business functions, with an integrated IT, operations and infrastructure solution, to drive better outcomes for clients and higher margins for us.
The approach is as much about creating leading-edge digital solutions for our clients as it is about instilling a digital-rst mindset within the organization. Our core functions of hiring, training and operations management are increasingly being digitized. The goal is to make the best use of technology to optimize human interaction and harmonise the human-machine relationship in order to produce the greatest impact. We are working towards creating digital citizens and champions within Firstsource to spearhead the digital-rst approach across internal operations as well as client processes.