At the heart of CSA Group is a vision: making the world a better, safer, more sustainable place. It's been part of our mission for nearly one hundred years: from the first engineering standard for railway bridges developed in 1919, to more than 3,500 standards, codes & related products today.

Headquartered in Canada, with a global footprint of more than 30 labs and offices across Europe, Asia and North America, CSA Group tests, inspects and certifies a wide range of products - from every day househould items to leading edge technology-to meet exacting requirements for safety, performance and environmental impact.

Our employees take pride in making a difference in people's lives through the work that we do. We're looking for people like you to help make it happen.

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The Field Evaluations Specialist supports CSA Group's account acquisition and growth by interfacing with clients, Account Managers, industry experts, and other personnel with quoting and project development, coordination, and execution. Must interact with clients to learn their needs and generate services in order to fulfill and exceed expectations.


Responsibilities:

• Development and Enhancement of Services. Must demonstrate an acute awareness of business development possibilities and work with clients and the CSA Group teams to construct and validate offerings.

• Research. Will be required to research legislative and statutory requirements, related safety codes and standards, testing protocols, , and other information gathering activities as necessary.

• Quotations. The Field Evaluations Specialist assesses client inquiries to determine our team's ability to complete the scope of the project and the required hours necessary to execute the testing and reporting. Must have sufficient experience and expertise to accurately predict timelines and labor.

• Project management. The Technical Specialist coordinates with the Operational Teams to ensure technical aspects of testing meet strict quality measures. May assist with questions - from both the Operations team and the client, provide guidance, troubleshooting, and resolution of issues.

• Workforce planning. Forecast future growth based on regional economic shifts and program development.

• Technical Committees, Trade Shows. The FES will represent CSA Group at select trade shows and may participate in technical committees.

• Travel. Some travel, ~10% of the time, will be necessary due to visits to clients and trade shows.

Qualifications:

• College degree in a relevant technological discipline, and/or six or more years of work experience in the TIC (Testing, Inspection, and Certification) or similar industry

• Experience in technical writing, standards development or process development are strong assets

• Established network within the TIC industry, focus on field services preferred

• Knowledge of CSA Group, UL, NFPA, etc; experience with a variety of test procedures

• Sales or Marketing experience is a plus

• Mentoring skills. Strong problem-solving ability, detail oriented

• Communication skills (verbal and written) excellent listening and retention skills

• High level of initiative to meet or exceed targeted goals with minimal supervision

• Ability to cope with unpredictable schedule, regular work interruptions, multiple deadlines and targeted goals

In California, the salary range for this position is $96, 000 - $115, 000 USD, however for more experienced candidates there will be flexibility outside of the stated range.

In British Columbia, the salary range for this position is $98, 000 - $119, 000 CAD however for more experienced candidates there will be flexibility outside of the stated range.

Le specialiste des evaluations sur le terrain soutient l'acquisition et la croissance des comptes du Groupe CSA en interagissant avec les clients, les gestionnaires de comptes, les experts de l'industrie et d'autres membres du personnel pour l'elaboration, la coordination et l'execution des devis et des projets. Doit interagir avec les clients pour connaitre leurs besoins et generer des services afin de repondre et de depasser les attentes.

Responsabilites:

Developpement et amelioration des services. Doit demontrer une conscience aigue des possibilites de developpement des affaires et travailler avec les clients et les equipes du Groupe CSA pour construire et valider les offres. Recherche. Sera tenu de rechercher les exigences legislatives et statutaires, les codes et normes de securite connexes, les protocoles de test et d'autres activites de collecte d'informations si necessaire. Citations. Le specialiste des evaluations sur le terrain evalue les demandes des clients pour determiner la capacite de notre equipe a mener a bien la portee du projet et les heures requises pour executer les tests et les rapports. Doit avoir une experience et une expertise suffisantes pour prevoir avec precision les delais et la main-d'uvre. Gestion de projet. Le specialiste technique se coordonne avec les equipes operationnelles pour garantir que les aspects techniques des tests repondent a des mesures de qualite strictes. Peut repondre aux questions de l'equipe des operations et du client, fournir des conseils, depanner et resoudre les problemes. La planification des effectifs. Prevoir la croissance future en fonction des changements economiques regionaux et du developpement de programmes. Comites techniques, salons professionnels. La FES representera le Groupe CSA lors de salons professionnels selectionnes et pourra participer a des comites techniques. Voyage. Certains deplacements, environ 10 % du temps, seront necessaires en raison des visites chez les clients et des salons professionnels.

Qualifications:

Diplome collegial dans une discipline technologique pertinente et/ou six annees ou plus d'experience de travail dans le secteur TIC (Tests, Inspection et Certification) ou un secteur similaire. Une experience en redaction technique, en elaboration de normes ou en developpement de processus est un atout majeur Reseau etabli au sein de l'industrie des TIC, concentration privilegiee sur les services sur le terrain Connaissance du Groupe CSA, UL, NFPA, etc.; experience avec une variete de procedures de test Une experience en vente ou en marketing est un plus Competences de mentorat. Forte capacite de resolution de problemes, souci du detail Competences en communication (verbale et ecrite), excellentes capacites d'ecoute et de retention Haut niveau d'initiative pour atteindre ou depasser les objectifs cibles avec un minimum de supervision Capacite a faire face a un horaire imprevisible, a des interruptions de travail regulieres, a des delais multiples et a des objectifs cibles